We were able to work with Ring and as a result have received a replacement doorbell under warranty because we are long time Ring Protect members. Thank you to Ring for following up and resolving the problem.
This is our second Doorbell Elite, the first one was a reconditioned unit bought on Amazon almost two years to the week from when it eventually failed. After spending more than an hour with Support trying to resolve the issue, it was determined that the unit was no longer emitting a Wi-Fi setup network and was preventing us from re-associating it to our account. It was decided that they would send us a replacement device until Support could not authenticate that the device was actually ours, even though I can prove it was bought on Amazon. (Ring is an Amazon company). It appears that the reconditioned device was still associated to the previous owner’s account and as a result Ring could not replace it under warranty. Tech Support said they would continue to work on it and would call me back. No call back. I eventually bought a new unit on Amazon since we really like it, along with our 9 other Ring devices. First issue we’ve had with a Ring product and unfortunately it wasn’t a great experience.
